Refund Policy

Last updated: April 30, 2025

At Qelmixo, we strive to provide exceptional educational services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our online courses, quiz platforms, and related digital services.

1. General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. To be eligible for a refund, the following conditions must generally be met:

The refund request must be submitted within the specified timeframe outlined in this policy
The requester must provide a valid reason for the refund request
The service or course content must not have been substantially accessed or completed
Payment must have been successfully processed through our official payment channels

2. Course and Subscription Refunds

2.1 Individual Course Purchases

For individually purchased courses, the following refund terms apply:

Within 14 days of purchase: Full refund available if less than 20% of course content has been accessed
15-30 days after purchase: Partial refund of 50% may be considered if less than 30% of course content has been accessed
After 30 days: Refunds are generally not available unless exceptional circumstances apply

2.2 Subscription Services

For monthly or annual subscription plans:

Monthly subscriptions: Refunds may be provided for the current billing period if requested within 7 days of the subscription start date and minimal platform usage has occurred
Annual subscriptions: Pro-rata refunds may be considered within 30 days of initial purchase if platform usage is minimal
Recurring subscription payments are non-refundable once the service period has commenced
Cancellations take effect at the end of the current billing cycle

2.3 Bundle or Package Purchases

Bundled courses or service packages follow the same timeframes as individual course purchases. Refunds are calculated based on the bundle price, not individual component values.

3. Non-Refundable Items and Services

The following are generally non-refundable:

Completed courses or programs where a certificate has been issued
Courses or content accessed beyond the thresholds specified above
One-time administrative or registration fees
Promotional or discounted purchases marked as final sale
Gift certificates or promotional credits
Third-party services or integrations accessed through our platform
Custom or personalized content created specifically for the user

4. Technical Issues and Service Interruptions

If you experience technical difficulties that prevent access to purchased services:

Contact our support team immediately to resolve the issue
We will extend access time equivalent to the disruption period
If technical issues cannot be resolved within 14 days, a full refund may be provided
Documentation or evidence of technical issues may be required

5. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team via email at [email protected] or through our website contact form
Include your order number, purchase date, and registered email address
Provide a clear explanation of your reason for requesting a refund
Allow up to 5-7 business days for our team to review your request

You may also reach us by phone at +27 82 891 9944 or via WhatsApp at the same number.

6. Refund Processing

6.1 Approval and Timeline

Once your refund request is approved:

You will receive confirmation via email within 3 business days
Refunds will be processed to the original payment method
Processing time is typically 5-10 business days, depending on your payment provider
Access to the course or service will be revoked upon refund approval

6.2 Partial Refunds

In some circumstances, partial refunds may be approved:

When course content has been partially accessed but falls outside full refund eligibility
When multiple courses in a bundle are refunded, but one has been completed
When promotional discounts or credits were applied to the original purchase

7. Denied Refund Requests

Refund requests may be denied if:

The request is submitted outside the eligible timeframe
Substantial course content has been accessed or completed
Evidence of policy violation or platform misuse is detected
Required documentation or information is not provided
The purchase falls under non-refundable categories

If your refund request is denied, you will receive an explanation via email. You may appeal the decision by providing additional information within 10 days of the denial notice.

8. Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback with their payment provider. Chargebacks may result in:

Immediate suspension of account access
Additional investigation and processing delays
Potential restrictions on future purchases

If a chargeback is filed and subsequently resolved in our favor, account access will not be reinstated without full payment resolution.

9. Exceptional Circumstances

We understand that unexpected situations may arise. Refund requests due to exceptional circumstances such as medical emergencies, family emergencies, or other significant life events will be reviewed with flexibility and compassion. Supporting documentation may be requested.

10. Changes to This Policy

Qelmixo reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates acceptance of the updated policy. We recommend reviewing this policy periodically.

11. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: [email protected]
Phone: +27 82 891 9944
WhatsApp: +27 82 891 9944
Address: Republic Square, Uitenhage, Kariega, 6229, South Africa

Our support team is committed to addressing your concerns promptly and professionally.

Thank you for choosing Qelmixo for your educational journey. We value your trust and are dedicated to providing quality learning experiences.